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Beyond Blame

2017/01/05

That went away fast. You can finish it in one shot. Especially if you are in one of the most thankless professions, with lots of responsibility and zero authority. The narrative, however thin, feels close to heart because this things happen. Or may have even happened to you or someone you know.

cynefin_framework2c_february_2011_28229

The Cynefin model

While this is no Phoenix Project, the first sixteen chapters serve to lay the playgound for implementing a proper postmortem process, where no one is afraid to withhold critical information. This along a very useful bibliography is presented in the last chapter.

As always, the hard thing is to make people who think that “rolling heads” improve morale and performance, to see the error of their ways.

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