I recently observed while discussing a harmless incident related to someone I know, that how breaches are dealt with may be viewed through the five stages of grief model.
I was planning on writing more on my thoughts on this, but it seems that Jeremiah Grossman beat me to it since 2007. My version would be slightly different:
|Denial||“We never got hacked.”|
|Anger||“How the heck did this get so bad?!?!?”|
|Bargaining||“Is it possible that it is not a hack?”|
|Depression||“We do not have time to rebuild; keep it running as it is.”|
|Acceptance||“We got hacked.”, spoken in pubic.|