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Breaches and the five stages of grief

2011/09/04

I recently observed while discussing a harmless incident related to someone I know, that how breaches are dealt with may be viewed through the five stages of grief model.

I was planning on writing more on my thoughts on this, but it seems that Jeremiah Grossman beat me to it since 2007. My version would be slightly different:

The five stages of grief for incident handling:
Denial “We never got hacked.”
Anger “How the heck did this get so bad?!?!?”
Bargaining “Is it possible that it is not a hack?”
Depression “We do not have time to rebuild; keep it running as it is.”
Acceptance “We got hacked.”, spoken in pubic.
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