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24×7

2008/09/09

24×7 support
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
1st shift x x x x x
2nd shift
3rd shift

Now, what is wrong with this picture?


Table created with: TableMaker.

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4 Responses to “24×7”

  1. keramida Says:

    Can I make a wild guess?

    “21 (3 shifts for each day) is usually very hard to divide evenly by 5, unless one uses a very special version of Pentium processors”

  2. adamo Says:

    :)

    I was thinking something like this:

    – In Greece, most of the time, management requires 168 hours / week of support (that equals 7 days / week) but pays only 40 hours / week.

  3. Petros Says:

    Only 168? What about shifts, rest after night shifts or weekends, overtime salaries, exceptional conditions (e.g. an accident of one eployee) etc?

    24×7 support sounds like an absolute illusion in most (five nines ;-) ) cases …

  4. adamo Says:

    @Petros:
    In my statement above there were two commas missing (now fixed). I think the message is more clear now and in fact we are saying the very same thing. The main difference is that my table can be used in a slide, executive summary or any other means that a pointy-head can read in less than 10 seconds.

    It states the problem, the current situation and what needs to be done with almost no words.


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